Frequently Asked Questions

Yes. Our clothing and everyday accessories are produced after you order through Printify and its production partners. Items ship from the assigned provider, which may be outside Queens. The Macke Corp. is your seller and handles order support, replacements, and refunds. Please use only the product options shown on the listing; contact us before ordering if you have a special request.

We ship to the 50 U.S. states and Washington, D.C. International shipping, U.S. territories, and APO/FPO/DPO military addresses are not currently offered. Standard shipping is $4.75 USD per order, with no additional per-item shipping fee and no free-shipping threshold. Review your shipping charge and total at checkout. See our Shipping Policy for full details.

Most orders to the contiguous United States are estimated to arrive within 6–15 business days: allow 3–8 business days for handling and production, followed by 3–7 business days in transit. Our processing cutoff is 4 PM Eastern Time, Monday–Friday; orders received later begin processing the next business day. Weekends and U.S. public holidays are excluded. Delivery to Alaska and Hawaii may take longer; contact us before ordering for a destination-specific estimate. Product-specific estimates may differ, and delivery dates are not guaranteed. Tracking is emailed after dispatch and may take 24–48 hours to update. Items from different production partners may arrive separately. Contact us if tracking stalls or a parcel is missing. See our Shipping Policy for full details.

Because products are made to order, we do not accept change-of-mind returns or exchanges for a size or color selected incorrectly, except where required by law. If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and clear photos where possible. We will review the issue and arrange an appropriate replacement or refund at no additional cost. Contact us before returning anything; if a physical return is required for an eligible claim, we provide instructions and a prepaid label, with no restocking fee. Approved refunds go to the original payment method within 7 business days after approval and any required return inspection; bank processing may take longer. Your statutory rights remain unaffected. See our Return and Refund Policy for full details.

Use our Contact page or email support@themackecorp.com with your order number and details. You can also call +1 929 207 3906. Our support hours are Monday–Friday, 9 AM–5 PM Eastern Time. For a cancellation or address change, contact us as soon as possible. We will check your order's production status; changes may not be possible once production or dispatch begins. Applicable cancellation rights remain in effect. The Macke Corp. handles your request directly, so you do not need to contact Printify.